Ledger — full detail
Escrow, entered line by line
No jargon. Here’s exactly what happens to your money, from checkout to confirmation — and what happens if something goes wrong.
You pay into escrow, not the seller
When you check out, your payment goes to MarmacPay — a secure holding account. The seller sees that payment is confirmed, but funds are not released to them yet.
The seller ships your order
The seller dispatches the item and adds tracking details to your order. You get a notification the moment it’s on the way.
You inspect and confirm
When your order arrives, check it against the listing. If everything matches, confirm receipt in the app — this is what releases payment.
Funds are released to the seller
Only after your confirmation does the seller get paid. If you don’t confirm and don’t raise a dispute within the review window, the order auto-completes.
If something goes wrong
The dispute & refund path
Escrow only works if disputes are resolved fairly and fast. Here’s the process end to end.
- 01
Open a dispute from your order within the review window, with photos or details of the issue.
- 02
The seller is notified immediately and can respond with their side, including tracking or delivery evidence.
- 03
MarmacMart’s dispute centre reviews both sides and reaches a resolution within 48 hours.
- 04
If the dispute favours you, a refund is processed automatically — no back-and-forth required on your part.