Why MarmacMart
Built against what’s broken in online shopping today
Traditional marketplaces in Nigeria share a familiar set of problems. Each one shaped a specific part of how MarmacMart works.
Fraud & scammers
Mandatory NIN/BVN/CAC verification, AI fraud detection, and device fingerprinting before a seller can list.
Mandatory NIN/BVN/CAC verification, AI fraud detection, and device fingerprinting before a seller can list.
Payment failures
MarmacPay escrow holds every payment, with automatic refunds processed within 24 hours when something goes wrong.
MarmacPay escrow holds every payment, with automatic refunds processed within 24 hours when something goes wrong.
Arbitrary moderation
Plain-language guidelines, specific decline reasons on every rejected listing, and a 12-hour appeal window.
Plain-language guidelines, specific decline reasons on every rejected listing, and a 12-hour appeal window.
Poor customer support
Live chat from 7am to 10pm, VIP account managers for active sellers, and a clear escalation path when you need one.
Live chat from 7am to 10pm, VIP account managers for active sellers, and a clear escalation path when you need one.
No buyer protection
Full escrow on every order, plus a dedicated dispute centre with 48-hour resolution.
Full escrow on every order, plus a dedicated dispute centre with 48-hour resolution.
Data-heavy apps
MarmacMart Lite is optimised for 2G/3G, with a USSD fallback (*384#) for feature phones.
MarmacMart Lite is optimised for 2G/3G, with a USSD fallback (*384#) for feature phones.
Framed against common pain points across online marketplaces generally, not any single platform.